Website enquiries
Submitting the form does not create a confirmed appointment or contract. Work is confirmed only after the relevant scope, timing, price and terms are agreed.
Quotations and variations
Quotations should state validity, assumptions, inclusions and exclusions. Material scope changes require clear authorisation.
Access and responsibilities
Customers should provide safe access, accurate property information and authority for the requested work.
Payment
Use approved payment methods and clear invoices. Never request raw card details through email or ordinary form fields.
Cancellation and complaints
Final terms must distinguish consumer and business rights, state applicable cancellation rules and provide a complaint process.
Care plans
Recurring plans need explicit pricing, renewal, cancellation, failed-payment, usage-limit and benefit terms before purchase.